Rafik Group, which manufactures garments in the city of São Gabriel da Palha (Espirito Santo State, Brazil), producing an average of 60,000 items per month, selected a radio frequency identification (RFID) solution from iTag Etiquetas Inteligentes to eliminate the errors inherent to manual operations of goods. Now, with RFID, the company has automated processes and managed to gain efficiency and eliminate fraud, which led to a reduction in costs, as explained by Felipe Pelissari, the company’s CEO.
According to Pelissari, before RFID, the processes were manual and generated many errors in counting and delay in the supply processes. “A portal was installed on our CD [Distribution Center] where all parts are counted and dispatched quickly with sealed packages”, he says. “In doing so, we eliminate human failures and also fraud”. The Rafik Group operates in several states, such as Bahia, Espírito Santo, Goiás, Minas Gerais, Paraná and São Paulo.
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Pelissari explains that the solution adopted tags with bar codes and an embedded RFID chip. “The tags are not reused, because all the pieces are distributed among the stores, which facilitates our balance process. That is, we do not need to beep [read by barcode] piece by piece, but only use an RFID chip reader, which identifies which products are in the store, including information on reference, size and color. This makes the stock balance quick and assertive ”.
The executive shows that the new RFID solution meets the brand’s requirements. “We work with excellent quality at fair prices to all consumers. We always try to get ahead with fashion launches with our various stylists and our national and international research ”, says Pelissari. “With beautiful campaigns in our stores spread across five states in Brazil, in addition to the ease of our e-commerce, with products that go straight from the stores to the consumer, our customers can find and buy any of our products”.
During the project, there were no major challenges for RFID readings to occur as planned. “All iTag technicians are very well trained and already let everything work, in addition to training our operators quickly and perfectly,” testified Pelissari, who calculated the system’s gains by improving speed, reducing manual processes and eliminating fraud.
“For the time being we are completely satisfied with the implemented process, which is already meeting all of our demands”, argued Pelissari about the future of RFID in his company, which integrated the RFID solution to its ERP (electronic business management system).
With RFID, “just separate the orders and allocate them sealed on our CD and then, when it comes to billing, just read and issue the invoice”, he explains. The gains already achieved with RFID, as Pelissari said, involved increasing the speed of processes, combating anti-fraud, eliminating human errors. “Yes, this met our expectations a lot”, he reported, adding that the iTag team represented a total help in operations and also in training. “In case of doubts, iTag’s team was totally qualified and attentive”.