Diebold Nixdorf, one of the world’s largest providers of banking and retail technology, uses Internet of Things (IoT) systems for a variety of applications, including the control and predictive maintenance of equipment such as ATMs. Elias Silvam, president of the company in Brazil, says that self-check-out solutions can even be offered. Click here and watch the full interview [in Portuguese].
The company recently launched a new system that enables IoT solutions. Banks that use Diebold Nixdorf ATMs and have a maintenance contract with the DN All Connect Data Engine (ACDE) technology, make use of this type of service through artificial intelligence coupled to the IoT. Maintenance services leverage real-time IoT connections to DN ATMs and provide a data-driven, predictive service model. Through this solution, Diebold Nixdorf can detect impending failures and correct them before they occur.
Through always-on connectivity, deep technical and firmware data is continuously retrieved from all sensors and data points on every deployed and connected device.
Diebold Nixdorf’s IoT correlates historical data, inventory data and the engineering knowledge base, which is analyzed on the cloud computing platform using machine learning and artificial intelligence. This allows you to identify and monitor patterns that occur during the lifecycle of devices.
The service also builds an understanding of each connected device and can identify an impending failure, trigger a recommendation to act on this insight and schedule a maintenance visit at a time of low customer demand to avoid unplanned outage and maximize your time of activity.